Jobs

Job Title:  Field Service Technician (Tri-County Area)

Position Summary: The primary role a Field Service Technician is to facilitate service repairs, maintenance and training on Windows workstations, Servers, Security cameras, network infrastructure and Printers/Scanners/Faxes to our customer base and ASP Vendors  in a timely, courteous and efficient manner. The Field Service Technician must be able to meet 4 hr emergency service calls as well as regularly scheduled calls, must be able to diagnose as well as be hands and eyes for remote support technicians. Must have working knowledge of smart phones and internet and must have internet access on the road to accept service calls and tickets while on the move.

Key Position Responsibilities: Must be able to manage and maintain paperwork and accept and close work orders in a timely matter. Have top-notch communication skills both with customers and coworkers and have the ability to manage a parts inventory. Also, must possess a high-level of trouble shooting skills and provide a superior level of customer service.

Essential Duties & Job Requirements Include the following (other duties may be assigned):

  • Must have at least 2 years I.T. tech support experience
    * Dell, HP and Lexmark experience preferred
  • Technical certification a plus(A+, MCSE, DCSE)
  • Good mechanical and electrical aptitude
  • Knowledge of PC’s and all windows operating systems
  • Outstanding customer service skills
  • Troubleshoot/diagnose computer problems in a connected environment
  • The ability to connect a workstation to a networked environment and trouble shoot connectivity related issues
  • The ability to install/maintain/repair Security Camera Equipment
  • Ability to work independently while maintaining a service call queue on a Smart Phone or laptop
  • Ability to utilize and understand service manuals and parts manuals
  • Maintain a high level of integrity and professionalism
  • Drive to and from customer locations and have reliable transportation
  • Good organizational skills and self motivator
  • Good follow up skills
  • English speaking, bilingual a plus
  • Professional appearance and clean hygiene
  • Have the ability to work under stress and pressure and meet deadlines
  • Manage all special billing/accounting
  • Have the desire to be part of a winning team

Job Competencies: To perform this job successfully, an individual should demonstrate the following competencies:

  •  Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills. High level of trouble-shooting skills and the ability to fix/fabricate repairs on the fly.
  • Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments, provides a superior level of customer service.
  • Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures.
  • Adaptability – Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

Software:
Must be able to use Microsoft Office, Outlook, work, visio, must be able to send and receive email on your smartphone and maintain a shared calendar.

Physical Requirements:
Carry 25 pounds, stand, driving, pulling, squatting, sitting, walking, kneeling, twisting, reaching, speaking, hearing , writing, typing, and able to climb into an attic.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The Comp Authority rewards for outstanding performance, opportunities for advancement, and training. For your confidential interview, email your resume to ken@compauthority.com.

An Equal Opportunity Employer

Location:
Tri-County Area

Compensation:
Dependent upon work experience and tasks accepted 1099 Contract position.

  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.